FREQUENTLY
ASKED QUESTIONS
GENERAL QUESTIONS
Confused on how to order? Here’s a step-by-step guide:
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Kindly see the step-by-step guide on the video here or view it at: https://youtu.be/ZJduoL033e4.
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We currently accept Visa, MasterCard, American Express, Discover, Paypal, Apple Pay, and Afterpay. (Afterpay is only available for customers in the US) Please note that all orders are processed in US Dollar.
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You can order with confidence from us as we guarantee that all our products are 100% authentic and are all sourced directly from the brands or their partner distributors.
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For shipping related questions, kindly check Shipping page.
CHOOSING THE RIGHT PRODUCTS
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The “watch and wait” method
This at-home test allows you to understand your skin type by observing how your skin behaves after cleansing.
To start, wash your face with a gentle cleanser, then gently pat it dry.
Wait 30 minutes.
If your skin appears shiny throughout, you likely have oily skin.
If it feels tight and is flaky or scaly, you likely have dry skin.
If the shine is only in your T-zone, you probably have combination skin.
If your skin feels hydrated and comfortable, but not oily, you likely have normal skin.
Still unsure? Learn more here!
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Some products have the expiration date printed while others have the manufacturing date printed.
Most of Korean products only have a Manufacture Date, and the date is usually followed by the word "제조" which means "manufacture", 까지 means "good until", 만료 means “expiry". If you have any concerns feel free to contact us.
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We do not provide refunds or product returns in cases where a product you bought from us produced an allergic reaction. To help buyers identify any delicate or problematic elements, the product's ingredients are listed on the product page. Before making a purchase, we strongly advise consumers to thoroughly check any product information or listed components because various skin types and skin problems may respond differently to our skin care products. Customers can also search the websites of the company for more detailed product information.
KOREAN SKINCARE 101
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Korean skincare is a skincare philosophy and routine that originates from South Korea, emphasizing hydration, gentle care, and prevention rather than just treatment. It often includes multiple steps (commonly a 10-step routine, but can be adjusted) and focuses on using lightweight, nourishing products.
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Korean skincare focuses on long-term skin health rather than quick fixes. It’s built on gentle yet powerful formulations, cutting-edge research, and a philosophy that prioritizes hydration, nourishment, and prevention.
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Yes! The 10-step routine offers a comprehensive approach to skincare, but it’s all about choosing the right products for your skin’s needs. Finding the right ingredients and staying consistent is key to achieving healthy, glowing skin.
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To get the best results from your Korean skincare routine, combine proper product use with healthy lifestyle choices:
1. Follow the Correct Order
Apply products from thinnest to thickest for better absorption—start with toners and essences, then layer serums, creams, and SPF in the morning.
2. Stay Hydrated—Inside & Out
Use hydrating ingredients like hyaluronic acid and snail mucin, and drink plenty of water to maintain a healthy skin barrier.
3. Eat a Skin-Friendly Diet
Boost your skin’s health with antioxidant-rich foods (berries, green tea), healthy fats (avocados, nuts), and collagen-boosting ingredients (bone broth, salmon). Limit sugar and processed foods to prevent breakouts.
4. Protect Your Skin Daily
Wear SPF 50+ PA++++ every day, even indoors, and reapply every 2-3 hours when outside. Sun protection prevents aging, dark spots, and skin damage.
5. Prioritize Sleep & Stress Management
Get 7-9 hours of sleep to allow skin to repair overnight. Manage stress with exercise, meditation, or hobbies to prevent breakouts and dullness.
6. Double Cleanse & Exfoliate Smartly
Use an oil cleanser before a water-based cleanser to remove makeup and sunscreen properly. Exfoliate 1-2 times a week with gentle acids like PHA or BHA to keep skin smooth and clear.
7. Be Consistent & Listen to Your Skin
Skincare is about long-term results, so stick to your routine daily. Adjust based on how your skin reacts—if irritated, simplify and focus on hydration and barrier repair.
KOREAN SKINCARE MYSTERY BOX
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Our Korean Skincare Mystery Box is a bi-monthly subscription that delivers a curated selection of high-quality K-beauty products tailored to your skin type. Each box contains a mix of full-sized and deluxe skincare items, including cleansers, toners, serums, moisturizers, and more!
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You’ll receive a new mystery box every two months, packed with expert-selected K-beauty essentials suited to your specific skin type and skincare needs.
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We offer five different boxes, each designed for a specific skin type:
🌟 Glow with the Flow Box (Normal Skin) – Keeps skin healthy and radiant.
✨ Matte Marvel Box (Oily Skin) – Controls excess oil and minimizes pores.
💧 Hydration Heaven Box (Dry Skin) – Intensely hydrates and nourishes.
⚖️ Balance & Beauty Box (Combination Skin) – Hydrates dry areas while controlling oil.
🌿 Gentle Glow Box (Sensitive Skin) – Features soothing, irritation-free formulas.
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Yes! While the products inside remain a mystery, you can choose from three box sizes:
🌟 Five-Star Box (5 products) – A curated selection of essentials.
✨ Seven Wonders Box (7 products) – A well-balanced routine.
💎 Tenfold Box (10 products) – The ultimate skincare experience.
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Subscribers enjoy exclusive discounted pricing compared to retail, making it a cost-effective way to discover premium K-beauty. Plus, as a special reward for our loyal subscribers, starting from your second box onward, you'll receive an exclusive surprise gift in every delivery!
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Flexibility is key! You can cancel anytime, hassle-free, so you’re always in control of your beauty journey.
KOREAN MAKEUP
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Korean makeup emphasizes a fresh, dewy look with lightweight coverage, while Western makeup often highlights bold features and sculpted finishes. Both styles celebrate beauty in different ways—it all comes down to your personal vibe!
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Yes! Many products are designed for sensitive skin and include soothing or hydrating ingredients. Still, check labels for specific concerns.
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It’s a skincare + makeup combo aiming for a smooth, poreless, dewy complexion that looks almost translucent—like glass.
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Absolutely! Korean beauty routines always start with skincare. Clean, well-moisturized skin helps makeup apply smoothly and last longer. At Ooshtush, we offer the best Korean skincare essentials to help your makeup stay fresh, dewy, and flawless all day.
