Our fulfilment center in Korea processes your order immediately after the payment is received. We cannot make changes or cancellations once your order has been processed by our fulfilment center.

All orders process and ship Monday - Friday, excluding holidays in South Korea. Based on the shipping method selected at checkout, if the order is placed after the cut-off time (5pm EST), it will be processed the following business day.

Packages do not ship from our fulfilment centers on weekends or the following South Korea holidays in 2024:

• New Year's Day, January 1

• Korean New Year (Lunar New Year), February 7 - 12

• Independence Movement Day, March 1

• Children's Day, May 6

• Buddha's Birthday, May 15

• Memorial Day, Jun 6

• National Liberation Day of Korea, Aug 15

• Korean Thanksgiving (Chuseok), Sep 15 - 18

• Korean National Foundation Day, Oct 3

• Hangul Day, Oct 9

• Christmas, Dec 25

While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. You may continue tracking your parcel from the orders section.

If you still haven’t received your order after some time, we suggest contacting your mail carrier with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.

OoshTush will not be held responsible for lost, stolen, and unclaimed packages. Once the shipping carrier (e.g., USPS, Canada Post, Korea Post, DHL, FedEx, UPS, Aramex) tracking status confirms that the package has been delivered, we will consider it delivered and you must take up any further inquiries with the shipping carrier.

We are not responsible and no cancellation/refund will be offered for a failed delivery due to the customer’s incorrect and/or insufficient address. Please make sure to provide your complete and correct address including an apartment, suite number when applicable.

Customers are responsible for all cross-border customs duties and/or VAT, if any. If the customer refuses to pay customs or any other taxes that will result to failed delivery, no cancellation/refund will be offered as we are not responsible for the customer's failure to follow the customs procedure. We recommend to check with customs before ordering.

Our fulfilment center in Korea processes your order immediately after the payment is received. We cannot make changes or cancellations once your order has been processed by our fulfilment center.

Please note that we are not responsible for any lost & stolen items. We will not be held liable for lost/stolen packages once the shipping carrier (e.g., USPS, Canada Post, Korea Post, DHL, FedEx, UPS, Aramex) tracking status confirms the package has been delivered.

We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. It is the customers responsibility to ensure the delivery address is entered correctly upon checkout.

If your package was stolen, please file a mail theft claim with the mail carrier, as well as a complaint with your local police station.

Here at OoshTush, your satisfaction is our top priority. While we do our best to deliver your order in best condition, accidents may happen with our carriers. If you receive a damaged or leaked product, kindly send us a picture of the product for verification. Please make sure the product has not yet been opened or used. Once we review your complaint, we’ll send you a return shipping label and/or process your refund.

Claims for damaged items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to tush@ooshtush.com